Guestfolio is the hotel marketing platform that drives guest engagement, retention and conversion throughout the travel journey. With the guest profile at the heart of what Guestfolio does, hoteliers can personalize the reservation experience, gain insights on their guests, use tools that build lasting brand loyalty and encourage increased conversions from OTAs to direct bookings.
“We use Guestfolio everyday for prearrival guest requests to managing email marketing campaigns for our property.” – Sheldon Dowswell, Front Office Manager,Nita Lake Lodge
“Guestfolio has enabled us to build a relationship with our guests from the moment they book their stay at our resorts.” – Coco Collection, Maldives
“Over the past 12 months, since using Guestfolio CRM, we’ve seen a massive shift in direct bookings; we’re paying less commission and in turn driving more return for the business. We’ve been consistently ranked in the top 5 of 162 hotels in Melbourne on TripAdvisor and this boost has not just improved our visibility on TripAdvisor, but also improved our direct “ booking message through guest reviews.” Quynh Nguyen, Direct Marketing Specialist at Treasury on Collins, Melbourne, Australia
“Cendyn contributed to our ranking of No. 11 in the nation on TripAdvisor. It’s huge for us. We’ve tripled the frequency of reviews since using the product.”
Nicole Roselio, Director of Marketing for Obie Hospitality.
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